Defects and returns

RETURNS

Right of withdrawal
‍You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third person designated by you to collect the goods - which in any case is not the carrier - has received the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract in an unequivocal statement by sending an email to: support@nuvitababy.com.

For this, you will be able to use the attached withdrawal form, although this is not a mandatory requirement.

In order to comply with the terms of the right of withdrawal, it is sufficient for you to send your declaration before the expiry of the withdrawal period.

‍Effects of withdrawal

If you withdraw from this contract, we will refund all payments received, including delivery costs (if incurred, with the exception of additional costs resulting from your choice of a type of delivery other than the standard one offered by us), without undue delay and in any case no later than 14 days from the day on which we receive the returned goods in our warehouse. We will make such refund using the same payment methods used for the payment transaction you have made, unless you have expressly requested and agreed to do so; in any event, you will not incur any costs as a result of such refund. The refund will be held until we have received the goods.

Upon receipt of your request for withdrawal, you will receive an acknowledgement with an attached label that you must cut out and affixed outside the package, in a visible manner, stating: reference authorization for acceptance in stock, destination returned, courier responsible for the withdrawal.

The goods must be returned in perfect condition (eg. complete labels, no alterations, signs of use etc.. and in original packaging). If the returned goods are not in perfect condition, you will have to bear the full cost of the goods. In this case you are not entitled to a refund.
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Withdrawal formWithdrawalform

The withdrawal request must contain the following information and must be sent to support@nuvitababy.com

‍Subject: right of withdrawal - order ref. ...

c.a.: Anteprima Brands International LTD.

Text of the request:

I hereby inform you of my wish to withdraw from my contract of sale of the following products:

"indicate detailed list of items you wish to return (item code and description can be found on the delivery note or order confirmation)".
Order received on:
Name of the consumer who made the purchase
Address where you would like us to collect your order
Telephone number

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